Privacy Policy

Aucto is a unisex sportswear and fashion brand operating in Bangladesh. This Privacy Policy explains what information we collect when you visit aucto.shop, place an order, or create an account, how we use that information, and the choices you have over it.

Information we collect

• Account details — your name, email address, and phone number when you register or sign in.
• Order & delivery details — the shipping address and phone number you provide so we can deliver your order.
• Manual-payment confirmation details — the bKash or Nagad transaction ID and the payment screenshot you upload so we can verify your payment.
• Essential cookies & session data — small pieces of data that keep you logged in and remember the contents of your cart.

How we use it

We use the information we collect to:

• fulfil and deliver your orders;
• verify manual mobile payments;
• communicate with you about your orders;
• provide, secure, and support your account;
• and improve our store and the way it works.

How we share it

We share personal information only where it is needed to run the store:

• with delivery couriers, so they can deliver your order;
• with Google, only if you choose to sign in with Google;
• with our email provider, so we can send you order receipts;
• and with the hosting and infrastructure providers that operate our store.

We do not sell your personal data.

Cookies & sessions

We use essential cookies and session data only — to keep you logged in and to remember your cart. We do not use advertising cookies or trackers.

Data retention

We keep your information for as long as it is needed to process and support your orders, and to meet our legal and accounting obligations.

Your choices

You can view and update your details at any time from your account. You may also contact us to request access to, or deletion of, your personal information.

Security

We protect your information with measures including encryption in transit, hashed passwords, and optional two-factor authentication. No method of transmission or storage is ever 100% secure, but we work to keep your data safe.

Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version.

Contact

Questions about this policy? Email us at orders@aucto.shop.